Exchange Policy

Customers are strongly advised to check the Products purchased at the time of delivery to avoid any possible dispute.

Subject to the Customer making a report to SG Pet Shop within 7 days of delivery of the order, SG Pet Shop shall exchange the Product if :

  • The Product is delivered in a damaged condition or is past its expiry date
  • The Product has a manufacturer’s defect
  • The wrong Product is delivered.
  • All sale items cannot be exchanged or returned.
  • All exchanges must be returned unused in its original packaging and condition.
  • All exchanges must be accompanied by the original tax invoice as proof of purchase from SG Pet Shop

Privacy & Safety

All Products sold through the website are subject to these Terms & Conditions.

By using this Website, whether as a guest or registered user, you confirm and affirm that you have read, understood and that you agree to be bound by the Terms & Conditions in the form in which they appear at the time you are using the Website.

You also warrant that you have the legal capacity to bind yourself to these Terms & Conditions.

SG Pet Shop reserves the right to amend its site and contents as and when it is deemed fit.