Frequently Asked Questions

Do you charge GST?2020-02-05T06:24:22+00:00

No. Our prices are net as what you see online.

What are my payment options?2020-02-05T06:23:26+00:00

The following payment methods are available:

1. Online by credit card / Paypal

2. Paylah / Paynow to: +65 93 877 877

3. Online bank transfer to: POSB Savings Account 121 002272

How long do I have to wait for my pets order?2020-02-05T06:21:32+00:00

Orders will be process within 2 working days and we will arrange for delivery within 3 working days from the time the order is placed. If you have a preferred timing or days for the delivery, please indicate at the remarks upon check-out

How do I change the quantities or cancel an item which I have ordered?2020-02-05T06:19:29+00:00

All changes must be informed 24 hours before your delivery. Please contact our operations at 93877877 or email us at sgpetshop@outlook.com

What happens if my item(s) I have ordered is (are) out of stock?2020-02-05T06:13:23+00:00

Our apologies for that happeneing. We try our best to ensure we have stocks for every item listed on our ecommerce website. We will notify if your item is not in stock and offer you an alternative or issue a refund if you prefer.

How do I know my order is confirmed?2020-02-05T05:54:57+00:00

You will receive an auto-response from our system and this means that we are working on your order! Our operation department will contact you via message or whatsapp to reconfirm the delivery timing.