An exchange is for when the item is fine but it is not the one you need – the wrong size bag, the wrong flavour, a formulation your pet turned its nose up at before you opened it.

What can be exchanged

Unopened items in their original sealed packaging, in resaleable condition. Food, treats and supplements cannot be exchanged once opened, for the same safety reason set out in our Returns policy.

If we sent the wrong thing

That is not an exchange, it is our mistake – see Returns. We will collect it and get the right item to you at our cost.

How to arrange one

  1. Email hello@sgpetshop.com with your order number and what you would like instead.
  2. We will confirm whether the item you want is in stock and what the price difference is, if any.
  3. Send the item back unopened, or hand it to our driver if we are already coming to you.

Price differences

If the replacement costs more, we will invoice the difference. If it costs less, we refund the difference to your original payment method.

The exchange window and who pays return postage are to be confirmed.