Where your order is, and what each status means.

If you have an account

Sign in and open My Account → Orders. Every order you have placed is listed there with its current status.

If you checked out as a guest

Use the tracking link in your order confirmation email. If you cannot find the email, check your spam folder first, then email hello@sgpetshop.com with the name and postcode on the order.

What the statuses mean

  • Processing – payment received, the order is with our warehouse team.
  • Packed – picked and boxed, waiting for collection.
  • Out for delivery – with the driver.
  • Completed – delivered.
  • On hold – something needs checking, usually stock or an address. We will have contacted you.

Not arrived within 24 hours?

We deliver within 24 hours of your order. If yours has not arrived by then, email hello@sgpetshop.com or SMS / WhatsApp 9111 7338 with your order number and we will chase it straight away.