We accept credit and debit cards and PayNow. All charges are in Singapore Dollars (SGD).

Credit and debit cards

Visa and Mastercard are accepted at checkout. Card details are entered on the payment provider’s secure page and are processed by them – SG Petshop never sees or stores your full card number.

PayNow

Choose PayNow at checkout and scan the QR code shown with your banking app. The amount and reference are filled in for you; please do not edit them, because the reference is how your payment is matched to your order. Once the transfer goes through, your order is confirmed automatically.

If you close the page before paying, your order is still waiting – open the confirmation email and pay from there.

When you are charged

Payment is taken at the time you place the order, not at dispatch. If we cannot fulfil an item, that item is refunded to the original payment method.

Refunds

Refunds go back the way they came – to the same card, or to the bank account the PayNow transfer came from. Card refunds usually appear within a few business days depending on your bank.

Something went wrong with a payment?

If you were charged but did not get a confirmation, do not pay again. Email hello@sgpetshop.com with the date, amount and the last four digits of the card, or the PayNow reference, and we will trace it.